NeighborFlow – Privacy Policy

Last Updated: November 30, 2025

NeighborFlow (“we,” “us,” “our”) respects your privacy. This Privacy Policy describes how we collect, use, and protect information from homeowners and plumbers.

By using our website, forms, or communication tools, you agree to the practices described below.

1. a. Information We Collect

Information You Provide Directly

When you use NeighborFlow, you may provide:

Name

Phone number

Email address

Address or service location

Details about your plumbing issue

Licensing and business information (for plumbers)

Availability, service area, and job preferences (for plumbers)

b. Information Collected Automatically

Since our site is built on GoHighLevel, certain technical data may be automatically collected by GHL’s system, such as:

Basic device or browser information

Page visits within the website

Form submission timestamps

NeighborFlow does not run its own tracking scripts beyond what is provided by GHL.

Information From Third Parties

We may receive information from:

Call routing providers

Payment processors (if applicable in future services)

Verification tools used for plumber onboarding

2. How We Use Your Information

We use your information to:

Connect homeowners with local plumbers

Route calls or messages to the appropriate plumber

Verify plumbers’ qualifications and service details

Improve our site and user experience

Send updates, confirmations, reminders, and onboarding messages

Prevent fraud or misuse of the platform

Comply with legal requirements

We do not sell your personal information to third-party marketers. Ever.

3. How We Share Information

We may share information only in the following situations:

With Plumbers

If you request service, your details (name, phone, service address, issue description) are shared with an available plumber so they can contact you.

With Service Providers

We work with trusted third parties to operate our platform:

Call routing systems (like Twilio)

Email and SMS providers

Form and workflow automation tools

Payment processors (if used)

Analytics and tracking tools

These partners only receive what’s needed to do their job.

If Required by Law

We may share information if legally required to protect rights, safety, or comply with regulations.

4. Mobile Messaging Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking

Since NeighborFlow does not operate its own tracking software, any cookies or tracking activity comes from:

GoHighLevel’s built-in website analytics

Standard browser-level cookies

Optional third-party integrations (only if installed)

We do not run advanced tracking like pixels, heatmaps, or session recordings unless explicitly stated.

Your browser settings allow you to control or disable cookies at any time.

6. How Information Is Stored

All submitted information is stored securely within GoHighLevel’s CRM platform.
NeighborFlow does not store data on independent servers.

GoHighLevel’s security practices apply to:

Form submissions

Contact records

Messaging

Analytics generated by their system

You can read their privacy framework directly on GHL’s official site.

7. Your Rights

Depending on your location, you may:

Request a copy of the information you submitted

Ask us to update or delete your information

Opt out of communication

Request clarification on how your data is used

To exercise these rights, email: [email protected]

8. Children’s Privacy

NeighborFlow is intended for adults seeking plumbing services. It is not directed at children under 13, and we do not knowingly collect data from minors.

9. Changes to This Policy

If we update this Privacy Policy, the revised version will be posted here with a new “last updated” date.

10. Contact Us

For questions or concerns about this policy, reach out to: [email protected]

Disclaimer: NeighborFlow is a lead connection platform and not a plumbing contractor or employer. All plumbers are solely responsible for their licensing, work quality and compliance with local regulations. NeighborFlow does not guarantee job volume, revenue or specific outcomes. Submitting this form or joining the platform does not create an employment relationship. All rights reserved.